Returns & refunds

This policy does not limit the rights Moroccan law gives you, in particular Law No. 31-08 on consumer protection.

1. At delivery

Check your parcel in front of the courier. If you have changed your mind, tell the courier before accepting the parcel: it is returned to us under the courier’s procedure, at no cost to you for cash-on-delivery orders.

2. Damaged, wrong, missing or defective product

If you receive a damaged, wrong, incomplete or defective product, contact us as soon as possible (ideally on the day of delivery) on WhatsApp or by e-mail with your order number and a photo. After checking, we offer an exchange or refund and cover the return costs. This applies whether or not the product has been opened, when the defect is genuine.

3. Change of mind after accepting the parcel

Under Law No. 31-08 you have 7 days from receipt to withdraw from a distance purchase. For hygiene and safety reasons, we can only take back products that are unopened, sealed, unused and in their original packaging: an opened cosmetic cannot be resold to another customer.

  • Tell us within 7 days on WhatsApp or by e-mail.
  • Send the product back intact; return shipping is then at your expense.
  • We refund the product price within 15 days of receiving the return, by transfer or another agreed method.

4. Products that cannot be taken back

Unless defective, sent in error or not as ordered: opened, unsealed or used products, and gift boxes made to your specifications.

5. Skin reactions

Every skin is different; we recommend patch-testing a new product. If you react, stop using it and see a health professional; please also write to us — we look at every case.

Contact

WhatsApp / phone: — e-mail: .